FREE SHIPPING FOR ORDERS OVER $50!

FREQUENTLY ASKED QUESTIONS (FAQs)

ABOUT MELANIN IS LIFE

Are You A Black-Owned Company?

Yes, Melanin Is Life and all affiliated products are 100% BLACK OWNED. Learn more about the company on our About Us page.

What are Melanin Is Life's hours of operation?

Our hours of operation are Monday-Friday from 9:00 AM-5:00 PM EST. 

 

SIZING

I Don't Know My Size. How Can I Figure It Out?

Here is the sizing guide.

 

ORDER STATUS

What is the status of my order?

Go to the Track Order page and enter your order number (included in your confirmation email) and your email address, and then click "Find Order".

Your order will reflect one of the following statuses:
    1. Being Processed - Your order has been confirmed and the fulfillment process has begun.

    2. On Hold - Your order has been placed on hold. Contact customer service at support@melaninislife.com for more information.

    3. Partially Fulfilled - Your order may contain products that do not ship together. This means some portion of your overall order is already complete and we are still working on another shipment in that same order.

    4. Fulfilled - Your order has been printed and packaged and is ready to go! 

Can I change or cancel an order that has already been submitted?

Contact customer service at support@melaninislife.com. 

How do I report a problem with my order?

Contact customer service at support@melaninislife.com. 

 

ORDER FULFILLMENT

How long will it take for my order to be processed/fulfilled?

All of our products are made-to-order. Apparel typically takes about 5 to 7 business days to produce. Non-apparel may take longer to produce. For some products, there may be a delay due to an item being out of stock or another reason, and therefore, these products may take longer to produce. Keep in mind that this does not include the shipping/delivery times. Please see below for more information about shipping/delivery times.

My order has been shipped, why don't I see the tracking info?

It can take up to 48 hours for tracking info to show up in the system.

 

SHIPPING/DELIVERY

How Will I Know When My Order Has Shipped?

When your order has shipped, we will send you a shipping confirmation email with your tracking number. You can check the Track Order page as well to check the status of your order.

When will I receive my item?

After your order has been fulfilled, you can expect to receive all of your item(s), except for some hats and jewelry, in 7 business days or less. The shipping time for some hats and jewelry may be longer as these items may be shipped from our international manufacturers. 

I didn't receive all of my items. Where are my other items?

Your order may contain products that do not ship together. Contact customer service at support@melaninislife.com for more information. 

Do you offer expedited shipping?
Unfortunately, we do not offer expedited shipping at this time.
Do You Ship Your Products Internationally?

Unfortunately, we do not offer international shipping at this time. 

 

Returns & Exchanges

Except for reasons stated below, all sales are final. Please make sure that you double check your order before you submit it. We do not offer returns or exchanges on items due to incorrect sizing, change of heart on design, color, etc. Please make sure that you use our sizing charts to make sure you choose the correct size. 

You can return an item, within 15 days from receiving the item, if you receive a misprinted/damaged/defective item - including items with faulty printing, tears/holes, and/or a different size from what was ordered. Note that some of the product images in our store may be increased in size for clarity. An item that appears to have a change in the actual design size is not considered a misprinted/damaged/defective item.

If you received a misprinted/damaged/defective item, contact customer service at support@melaninislife.com to initiate the return process. All items will be replaced with the same item in the same color. No exceptions. 

Sizing Charts

ALERT: Please use this sizing chart to choose the correct size. Each item is made-to-order and therefore, we cannot offer returns or exchanges on items if you choose the wrong size. 

UNISEX T-SHIRT

 

 

 

UNISEX TANK

3/4 SLEEVE RAGLAN SHIRT

 

CROP TOP